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Lambert Hotels is Hiring a Front Desk Manager (FT) Near Kalispell, MT
Kalispell Super 8 is looking for an upbeat Front Desk Manager to join our team. We are dedicated to providing a safe, clean, and comfortable “home away from home” experience for our guests. The person in this role would need to work cohesively as a part of a team.
JOB DESCRIPTION:
JOB DESCRIPTION:
Place of Work:
Lambert Hotels
Scope or General Purpose:
To maintain the standards and proper protocols of the hotel brand. To manage all aspects of customer service and to properly implement all front office training as the Guest Experience Champion (GEC) and the Hospitality Promise.
Responsible to:
General Manager
Responsible for:
Guest Service Personnel and Night Auditors
Liaises with:
Head Housekeeper. Maintenance Supervisor, Director of sales, accounting dept, Event Coordinator and restaurant General Manager
Limits of Authority:
All purchasing, hiring, terminations, discounted or complimentary rooms must be approved by Hotel General Manager.
Main Duties:
- Responsible for training Guest Services Personnel in every aspect of their job:
- Answering calls.
- Greeting guests.
- Hold mail procedure. All mail goes to accounting department.
- Knowledge of services provided by the hotel.
- Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, restaurants, doctor, etc.
- PMS system.
- Message procedure.
- Asking/communicating with guest as to achieve rapport and create ambience.
- Knowledge of company Mission, Vision and Values.
- Recommend other hotels in group, etc.
- In the morning talk to departing guests, ensure they enjoyed their stay.
- Log in to MyPortal daily to check Guest View Reports and WynReview scores. Respond to guest comments with assistance of Hotel general Manager.
- Ensure that Wyndham Rewards requirements are met.
- Assist departing guests with forward bookings.
- Print special arrivals list in morning and together with GM review arriving guests, identifying Frequent Guests and VIP's and Return Guests.
- Complete VIP and Return Guest form.
- Allocate rooms to VIP and Return Guests, ensure welcome letters, welcome back letters and gifts are placed in room.
- Check allocated rooms for cleanliness and that guest supplies are in room.
- Spend time on desk ensuring Guest Service Attendants are following procedures, train and guide where necessary.
- Responsible for "Hospitality Promise".
- Customer service delivery and recovery (actively elicit customer complaints, customer suggestion box, action and give feedback to customers).
- Conduct face-to-face customer surveys.
- Monitor employee morale & motivation levels of front-of-house staff.
- These duties may vary based on the needs of the business.
Benefits:
- Competitive wages.
- The full-time position is available.
- Vacation Pay.
- Holiday Pay.
- Discounted hotel rooms worldwide.
- Advancement opportunities.
- Flexible schedule.
If you have a great attitude and want to become part of a company that has room for growth – we would love to have you join our team.
Job Summary
JOB TYPE
Full Time
SALARY
$40k-54k (estimate)
POST DATE
07/09/2023
EXPIRATION DATE
06/03/2024
WEBSITE
lamberthotels.com
SIZE
<25
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The job skills required for Front Desk Manager (FT) include Front Office, Guest Service, Customer Service, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager (FT). Select any job title you are interested in and start to search job requirements.
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